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Tag: Kayako

Personal report for 2017

Added by 1 year ago

The personal report for the previous year can be seen here

This is another report for one more failure year, but, I hope, for the last such one (as I’m doing very serious things to prevent this in future). In this year, I finally realized, that I got into a comfort zone (again), which did not allow me to move forward and which, eventually, appeared to be not really comfort. Now I understand, that this could be seen just by reading my previous reports (for 2015-2016), but I was too “blind” (that’s, actually, how the comfort zone works).

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Kayako API resource presentation

Added by 2 years ago

There are two ways, in which you can design your API – you can create it for applications or you can create it for users. Historically, APIs were created for applications, what, I believe, was wrong. Your API is another your service, so it should be as friendly to the end user as possible, just like your normal services. And, it’s the user (e.g., a developer), that uses your API, not an application, that he/she is possibly writing (thus, some users can use your API through command-line CURL).

This is the approach, which is propagated by such famous API designers as Apigee and which was also taken by Kayako, when we were designing our API. And, that’s why we decided to use the current approach for the partial output, which we implemented with the help of the special fields= argument, that should be specified in the request URI.

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